GENERAL TERMS and CONDITIONS for using the online store www.cbd-bulgaria.com
I. SUBJECT
Art. 1. (1) The present general conditions for use of the online store www.cbd-bulgaria.com regulate the purchase and delivery of organic products (goods) offered to users of the website of SI BI DI Bulgaria EOOD with EIK 205541894, hereinafter referred to asSUPPLIER for short, and the customers of (SI BI DI Bulgaria EOOD), hereinafter referred to as USERS. These general terms of use govern the relationship between the PROVIDER and each of the USERS of the e-commerce platform (www.cbd-bulgaria.com), hereinafter referred to as “< strong>www.cbd-bulgaria.com ”.
II. GENERAL. BASIC CONCEPTS
Art. 2. (1) www.cbd-bulgaria.com is an electronic page (site) through which every USER is given the opportunity to purchase organic products (goods) offered by the SUPPLIER.
(2) The present general terms and conditions regulate the relations of sale, delivery and payment of bio products (goods) between SUPPLIED and any person (hereinafter referred to as brevity (‚USER’) who uses the website and/or organic products (goods), provided through it.
(3) Bio the products (goods) subject to these general terms and conditions provided by the SUPPLIED of the USER, are predetermined by their type and characteristics, being provided to the USER for a fee at a certain price and subject to the present conditions.
(4) ‚USER‘ within the meaning of these General Terms and Conditions is any capable physical or proper and valid registered legal entity. USERS within the meaning of these General Terms and Conditions are of two types:
A) ‚Registered’ –USERS who register on the website of www.cbd-bulgaria.com by duly completing an electronic application form (form) for registration.
B) ‚Unregistered’ –USERS who visit the page of www.cbd-bulgaria.com without committing necessary registration actions.
(5) “Site/platform/internet page” – an internet resource expressed in files, programs, text, sound, picture, image and/or other materials, accessible through the domain www.cbd-bulgaria.com.
(6) “Direct marketing” – advertising or other messages for the offer of goods and services, under mail, telephone or other direct means.
(7) The present General conditions are published on the website www.cbd-bulgaria.com and are considered accepted by the USER with the fact of his entry to the site.
(8) “Partner” is any person with whom THE SUPPLIER (CBDI Bulgaria EOOD), EIC 205541894, owner of www.cbd-bulgaria.com, is in a contractual relationship, which has the right to provide USERS of the site with additional information about the goods and services provided by it.
(9) Courier company (courier) – A commercial company that provides shipping services and delivery of goods.
III. PROVIDER DATA
Art. 2. (1) Information under the Electronic Commerce Act and the Consumer Protection Act about SUPPLIED:
1. Name of the Provider: www.cbd-bulgaria.com;
2. Contact form https://www.cbd-bulgaria.com/kontakti, mobile phone +358889422220;
(2) Supervisory authorities:
1. Personal Data Protection Commission
Address: Sofia, “Prof. Tsvetan Lazarov” No. 2,
tel.: (02) 940 20 46, fax: (02) 940 36 40
e-mail: kzld@government.bg, kzld@cpdp. en
Website: www.cpdp.bg
2. Commission for Consumer Protection
Address: 1000 Sofia, “Slaveikov” square #4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
IV. FEATURES OF THE PLATFORM
Art. 3. www.cbd-bulgaria.com e e-commerce platform available at the address on the Internet (www.cbd-bulgaria.com), through which USERS have opportunity to conclude contracts for purchase and sale and delivery of the offered from the SUPPLIED in the goods platform, including the following:
1. To perform registration and creation of an account to browse the e-store of the SUPPLIED and use the additional services to provide information;
2. To examine the goods, theirs features, prices and delivery conditions;
3. Conclude with the SUPPLIER contracts for the purchase and sale and delivery of the goods, offered by on the platform www.cbd-bulgaria.com;
4.To make any payments in connection with the concluded contracts through the platform www.cbd-bulgaria.com electronic means of payment;
6. To receive information about new goods offered by the SUPPLIED c the platform www.cbd-bulgaria.com;
7. To make electronic statements in connection with the conclusion or execution of contracts with the SUPPLIED on the www.cbd-bulgaria.com platform through the interface of the page of www.cbd-bulgaria.com, available on the Internet;
8. To be notified of the rights, arising from the law, primarily through the interface of the www.cbd-bulgaria.com platform on the Internet;
9. To exercise their right of refusal, where applicable, under the Consumer Protection Act.
Art. 4. THE SUPPLIER on the www.cbd-bulgaria.com platform organizes the delivery of the goods and guarantees the rights of the USERS provided in law, within the framework of good faith, adopted in practice, consumer, civil or commercial law.
Art. 5. (1) USERS conclude a sales contract with SUPPLIED on the www.cbd-bulgaria.com platform of the goods, at (www.cbd-bulgaria.com). The contract is concluded in Bulgarian and stored in the database of the PROVIDER in the platform.
(2) By virtue of a contract concluded with the USERS for the purchase and sale of organic products (goods), the SUPPLIER in the platform www.cbd-bulgaria.com undertakes to organize the delivery and transfer of ownership to the USER of the goods specified by him through the platform interface. USERS have the right to correct errors when entering information no later than submitting the statement to conclude the contract with the SUPPLIER on the www.cbd-bulgaria.com platform .
(3) USERS pay the PROVIDER of the www.cbd-bulgaria.com platform a fee for the delivered goods, according to the conditions defined in the platform www.cbd-bulgaria.com and these General Terms and Conditions. The remuneration is equal to the price announced on the platform www.cbd-bulgaria.com.
Art. 6. (1) USER and PROVIDER in the platform www.cbd-bulgaria.com agree that all statements between them in connection with the conclusion and execution of the purchase and sale contract can be carried out electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) By virtue of these General Terms and Conditions it is considered that the electronic statements made by USERS of the site are made by the persons indicated in the data, provided by the USER at performing registration if the USER has entered the appropriate login name and password.
V. REGISTRATION TO USE www.cbd-bulgaria.com USERNAME AND PASSWORD
Art. 7. (1) Each USER has the opportunity to register at www.cbd-bulgaria.com by filling in the relevant electronic application form for registration at www. cbd-bulgaria.com and to express agreement with these General Terms and Conditions.
(2) By ticking the box “I agree with the General Terms and Conditions” and pressing the virtual button “Register”, the USER makes an electronic statement within the meaning of the Law on Electronic document and the electronic signature (ZEDEP). With this statement, the USER declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. The electronic statement made in this way acquires the quality of an electronic document in the sense of ZEDEP by recording it on a corresponding medium in the server maintained by the SUPPLIER, owner of www.cbd-bulgaria.com through generally accepted standard for conversion in a technical way making its reproduction possible.
(3) Every USER must provide a valid email address for correspondence and consent to any future correspondence (exchange of electronic written documents, notifications, complaints and others) between him and www.cbd-bulgaria.com to be carried out electronically at the email address indicated by him.
(4) THE PROVIDER confirms the registration made by the USER by sending by letter to the email address specified by the USER. By creating an account of the USER, between him and the SUPPLIER contractual relations.
(5) THE USER declares that the data he provides in the registration process is true, complete and accurate and, if the latter changes, he will update them in a timely manner. In the case of providing incorrect data, www.cbd-bulgaria.com has the right to terminate the registration of the USER immediately and without notice.
(6) When completing the electronic application form for registration USER specifies Username and Password. In case of the selected Username is already taken, USER should choose another one that is not registered by another USER.
(7) www.cbd-bulgaria.com is not responsible for the registered Username, which affects the rights of third parties and in particular the right to a name or other personal rights, the right to a trade name ( company), trademark right or other intellectual property rights.
(8) Full responsibility for protecting your Password, as well as for all actions that are carried out by him or by a third party through use of the profile is entirely borne by USERS.
(9) After successful completion of the registration procedure, the USER has a way of secure identification in front of third parties by using his profile at www.cbd-bulgaria .com.
VI. PRODUCTS (GOODS)
Art. 8. (1) www.cbd-bulgaria.com gives its USERS the opportunity to purchase organic products (goods) of different nature and content against payment of a fixed price in Bulgarian leva including VAT.
(2) www.cbd-bulgaria.com provides a detailed description of the characteristics, useful properties and parameters, the application of the product, the elements from which it is composed, as well as other useful information for each product , which is offered for sale. This information is provided by the manufacturer of the relevant product and the SUPPLIER www.cbd-bulgaria.com EIK 205541894, is not responsible for false, incorrect or inaccurate information presented, correct information, presented in a misleading way, in case of discrepancy between the presented factual and actual situation, as well as typographical errors, for false or incorrectly provided information in the documents of origin provided by the manufacturer, technical documentation, instructions for use, description of all elements/components of the product and other documents accompanying the goods.
(3) Each organic product and/or food supplement (goods) contains beneficial cannabinoids – cannabidiol (CBD), in which the content of the ingredient tetrahydrocannabinol (THC) is below 0.2%.
(4) The organic products and nutritional supplements (goods) offered by the SUPPLIED containing beneficial cannabinoids are not narcotic substances and/or precursors and do not fall within the scope of Art. 1 (1) in connection with Art. 3(1) and (2) of the Law on Control of Narcotic Substances and Precursors.
VII. USE ON SITE
Art. 9. (1) The products (goods) found on www.cbd-bulgaria.com do not constitute a legally binding offer under the meaning of the Commercial Law. www.cbd-bulgaria.com offers an online catalog of those offered by www.cbd-bulgaria.com products available in certain quantities.
(2) The general conditions of use of the platform www.cbd-bulgaria.com in themselves constitute a contract that each USER concludes with the SUPPLIED www.cbd-bulgaria.com, EIK 205541894, in his capacity as the owner of (www.cbd-bulgaria.com).
(3) By entering the site www.cbd-bulgaria.com through the domain www.cbd-bulgaria.com, THE USER declares, that it will comply with the present general conditions when using it, every link and section of it, as well as with the emergence, development and termination of any legal relationship arising as a result of the use of the site.
(4) Binding to the General Terms and Conditions applies both to the current configuration of the site, as well as for any changes made to it under the form of further amendments, removals or additions of new links, sections and others.
(5) www.cbd-bulgaria.com retains its right to unilaterally change, amend and add to these General Terms and Conditions, for which he is not obliged to expressly notify the USER. Any changes to the General Terms and Conditions that www.cbd-bulgaria.com make will be published on this page and each USER has a free access to them. Changes take effect immediately after they are posted. It is the responsibility of the USER to familiarize himself with the General Terms and Conditions before each use of www.cbd-bulgaria.com.
(6) If the User expressly states that he rejects the changes by duly submitting a written notification to the email address office@cbd-bulgaria.com, the contractual relationship between the parties is deemed to be terminated and The PROVIDER has the right to disable or delete the Username and Password to access the user profile of THE USER.
(7) www.cbd-bulgaria.com may change or terminate any aspect or feature of the www.cbd-bulgaria.com/site at any time, including, discontinuing the supply of a particular product or products.
(8) www.cbd-bulgaria.com is not responsible for any losses, direct or indirect damages, lost profits as a result of delayed delivery by the courier company or/and suspension of the offer of a specific product or products, as well as any other changes in the content of www.cbd-bulgaria.com.
(9) The site may also include products or services offered by partners of www.cbd-bulgaria.com. www.cbd-bulgaria.com is not responsible and is not a party to contracts concluded between USERS and third parties – partners of www.cbd-bulgaria.com .
(10) www.cbd-bulgaria.com has the right to place on each of the pages of the site electronic references, advertising banners and other forms of advertising for goods and services offered by www .cbd-bulgaria.com or from third parties, as well as electronic links and advertising banners pointing to websites outside the control of www.cbd-bulgaria.com. www.cbd-bulgaria.com is not responsible for the content, accuracy and legality of such websites or for products and services, or for products and services that have become available to the USER< /strong> when using www.cbd-bulgaria.com.
(11) www.cbd-bulgaria.com collects and uses the information for the purposes of direct marketing, for promotions, for organizing raffles, inquiries, surveys. To prepare internal statistics and for statistical purposes, providing information about site traffic to advertisers/advertising agencies or third parties who keep statistics on clicks and other actions of USERS on their advertising banners and links.
(12) Each USER has the right to use the information on the site only for personal/non-commercial purposes, agreeing that the information published on the site cannot be grounds for bringing his claims against www.cbd-bulgaria.com and its owner.
(13) The use of information or any other type of content from www.cbd-bulgaria.com for commercial purposes is prohibited without copying, reproducing or publishing a part or the entire information system of the site unless expressly agreed upon in writing by www.cbd-bulgaria.com.
(14) www.cbd-bulgaria.com informs USERS that the authors who publish information and articles on the website express their personal opinion on various issues. www.cbd-bulgaria.com is not responsible for the reliability, infringement of third party rights, trademark rights or other intellectual property rights of the information and articles published by the authors on the website. p>
VIII. REQUEST FOR ORDER
Art. 10. (1) Every USER can request an order for a product (goods) of his choice.
(2) When requesting an order from the website www.cbd-bulgaria.com, THE USERT orders a product (goods) of his choice . Through mark in the box “I agree with the General Terms and Conditions” and press on the virtual button “Order”, USERHE makes an electronic statement within the meaning of the Electronic Document Act and the electronic signature. With this statement, USERT declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to observes them. The electronic statement made in this way acquires the quality of electronic a document within the meaning of the cited law with its recording on a corresponding medium on the server maintained by the PROVIDER owner of www.cbd-bulgaria.com, through a generally accepted conversion standard according to technical way making its reproduction possible.
(3) www.cbd-bulgaria.com processes the request submitted by the USER . After processing, www.cbd-bulgaria.com sends a confirmation to the electronic email (email) address specified by the USER within 2 (two) working days from the date of the request. The confirmation contains the following information:
A) Information about the ordered product;
B) Method of payment – cash on delivery (cash on delivery). payment);
C) Delivery method and delivery address;
D) Value of the order placed.
(4) Upon receipt of confirmation of the request it is deemed that the order has been accepted and that between the parties – USER and SUPPLIER, a valid contract for the purchase and sale of the selected product has been concluded at certain price and under the current conditions.
(5) If the product is not available www.cbd-bulgaria.com notifies the USER of this at the electronic email (email) address specified by him in a period of up to 2 (two) working days from the date of the request together with offer to order the selected product subject to receipt of an advance payment of 50% of the price of the selected product. The proposal also contains the following information:
A) Information about the ordered product;
B) Delivery method and delivery address;
C) Value of the order placed;
D) Bank account of the SUPPLIER for transfer of the advance payment.
(6) The payment of an advance payment in the amount of 50% of the price of the selected product on the specified bank account is considered to be confirmation of the offer by the USER and it is considered that a valid contract has been concluded between the USER and the SUPPLIER for the purchase and sale of the selected product/s.
(7) If within 2 (two) working days of receipt of the offer has not received the advance payment to the specified bank account account according to the above point SUPPLIER considers the offer to be cancelled.
(8) The remainder of the price when an order is placed under items 5 and 6 is paid by the USER upon delivery of the ordered product by cash on delivery. The delivery of the product is carried out under the rules of these General Terms and Conditions and section XIII. DELIVERY.
(9) www.cbd-bulgaria.com advertises the products it offers through various information channels/sites. Regardless of the information channel/site from which the USERT was informed about the offered products, the USERT may claim for order a product chosen by him only after consent expressed on his behalf with the present ones general conditions, available through the website www.cbd-bulgaria.com
(10) www.cbd-bulgaria.com processes the request submitted by the USER, received from any information channel/site through which the SUPPLIER advertises the products it offers. After processing www.cbd-bulgaria.com sends confirmation of the email address specified by the USER within 2 (two) working days from the date of the request. The confirmation contains the following information:
A) Information about the ordered product;
B) Method of payment – cash on delivery (cash on delivery). payment);
C) Delivery method and delivery address;
D) Value of the order placed;
E) Link to confirm the order placed, link to the full text of these “General Terms and Conditions” and a link to express consent with these “General Terms and Conditions”.
(11) By opening a link received by the USER and mark in the box “I agree with the General Terms and Conditions” and press on the virtual button “Confirm the order”, the USER performs electronic statement within the meaning of the Law on the electronic document and the electronic signature and it is considered that a valid contract has been concluded between him and the Company A contract. With this statement, the USER declares that he is familiar with these General Terms and Conditions, accepts them and obliges to comply with them. The electronic statement thus made acquires the quality of an electronic document in the sense of the cited law with the recording on a corresponding medium in the server maintained by the SUPPLIER owner of www.cbd-bulgaria.com, through a generally accepted conversion standard in a technical way making it possible its reproduction.
(12) Mandatory, each USER specifies a valid email address (electronic address) for correspondence and gives his consent any future correspondence (exchange of electronic written documents, notifications, complaints and others) between him and www.cbd-bulgaria.com to be carried out electronically at the email address indicated by him.
(13) THE USERT guarantees that the data he provides In the process of order, are true, complete and accurate and if the latter change, will update them in a timely manner. In case of providing incorrect data, www.cbd-bulgaria.com has the right to immediately terminate the conclusion between the parties contract.
(14) After successfully completing the order procedure, the USER has a way to secure identification in front of third parties through the valid email address specified by him for correspondence.
(15) Delivery for the product selected by the USER is at the expense of the USER at the prices and conditions specified in the confirmation the courier company (courier) / supplier.
IX. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE AGREEMENT
Art. 11. USERS use the interface of the page of PROVIDERA in the platform www.cbd-bulgaria.com to conclude contracts for the purchase and sale of the goods offered by SUPPLIEDA on the www.cbd-bulgaria.com platform.
Art. 12. USERS conclude the contract for the purchase and sale of the goods on the platform www.cbd-bulgaria.com in the following way:
(1) Execution of registration on the platform www.cbd-bulgaria.com and providing the necessary data if the USER does not have it by this point registration on the platform www.cbd-bulgaria.com;
(2) Log in to the system for placing orders on the www.cbd-bulgaria.com platform by identifying with a Username and Password;
(3) Choosing one or more than the goods offered by SUPPLIEDA on the www.cbd-bulgaria.com platform and their addition to a list of goods for purchase;
(4) Choice of product/s from the list of goods for purchase of the SUPPLIED in the platform www.cbd-bulgaria.com, for which a contract for purchase-sale;
(5) Providing data for making the delivery;
(6) Choice of method and moment of payment at the price.
(7) Order Confirmation.
X. CONTENTS OF AGREEMENT
Art. 13. (1) THE PROVIDER and USERS conclude separate contracts for the purchase and sale of the goods requested by USERS, regardless of whether they are selected with one electronic statement and from one list of goods for purchase.
(2) THE SUPPLIER can organize together and simultaneously the delivery of the ordered with the separate contracts for the purchase and sale of goods.
(3) The rights of USERS in relation to the delivered goods are exercised separately for each sales contract. The exercise of rights in relation to delivered goods does not affect and has no effect in relation to contracts for the purchase and sale of other goods. In the event that the USER has the quality of consumer within the meaning of the Consumer Protection Act, the exercise of does not affect the right to withdraw from the contract for the sale of certain goods the sales contracts for the other goods delivered to the USER.
(4) THE USER has the right to refuse a received delivery of goods from the SUPPLIED within 1 (one) hour from the moment of making the delivery to the USER, as in in this case pays BGN 20 to the SUPPLIER for organizational costs. Nevertheless, the USER is obliged to store the received goods accordingly storage requirements indicated on their packaging until the moment of delivery to a person indicated by the SUPPLIER. The goods they must not have been opened and/or used and the integrity of the packaging and the goods must be intact are not violated.
(5) THE SUPPLIER has the right, at its discretion, to refuse the execution of an order of a USER, about which the SUPPLIER notifies the USER in a timely manner, without being obliged to indicates a reason for the refusal.
Art. 14. When exercising the rights under the sale contract THE USER is obliged to specify precisely and unambiguously the contract and the goods, in terms of to which he exercises the rights.
Art. 15. THE USER may pay the price for the individual purchase and sale contracts at once when placing the order for the goods or upon their delivery.
XI. SPECIAL CLAUSES APPLICABLE TO PERSONS HOLDING THE QUALIFICATION USER WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT
Art. 16. The rules hereof section XI of these General Terms and Conditions shall apply only to the USER, for whom, according to the data specified for the conclusion of the contract of sale or at the registration in …, can be done conclusion that they are consumers within the meaning of the Consumer Protection Act, The Law on Electronic Commerce and/or Directive 2011/83/EC of the European Parliament and the Council of October 25, 2011
Art. 17. (1) The main ones characteristics of goods offered by SUPPLIER on the www.cbd-bulgaria.com platform are defined in the profile of each product on the www.cbd-bulgaria.com platform.
(2) The price of the goods including all taxes and fees are determined by the SUPPLIER, on the platform www.cbd-bulgaria.com in the profile of each product on the platform www.cbd-bulgaria.com.
(3) Each product of
promotion is marked with a special sign. The duration of the promotions is for
certain dates and/or until stocks last.
(4) The value of postage or transport costs not included in the price of the goods are determined by the SUPPLIED on the www.cbd-bulgaria.com platform and are provided as information of USERS at selecting the goods for concluding the contract of sale.
(5) Methods of payment, delivery and performance of the contract are defined in these General Terms and Conditions and the information, provided to the USER through the mechanisms in the platform www.cbd-bulgaria.com.
(6) The information provided to USERS under this article is current at the time of its visualization on the platform www.cbd-bulgaria.com before the conclusion of the contract for purchase and sale.
(7) USERS agree that all required by the Consumer Protection Act information can be provided through the platform interface www.cbd-bulgaria.com or e-mail.
Art. 18. (1) USER agrees that suppliers on the www.cbd-bulgaria.com platform have the right to accept advance payment for the concluded contracts with the consumer for the purchase and sale of goods and their delivery.
(2) THE USER chooses independently whether to pay the SUPPLIED in the platform www.cbd-bulgaria.com the price for delivery of the goods before or at the time of their delivery.
(3) In the event that the value of the order of USER equals or exceeds BGN 500, payment is made only by transfer or payment to a payment account of the PROVIDER.
Art. 19. (1) With regard to goods that are not consumable and fall within the scope of the Consumer Protection Act in the distance contracts part, the CONSUMER has the right without owing compensation or penalty and without indicates a reason to withdraw from the concluded contract within 14 (fourteen) days, starting from the date of acceptance of the goods by the SUPPLIER using the single contract withdrawal form available on the website of the SUPPLIER< /strong> on the www.cbd-bulgaria.com platform in Appendix No. 1 to these General Terms and Conditions. Information on exercising the right of withdrawal is available in Appendix No. 2 to these General Conditions. For all other consumable goods, the consumer has the right of withdrawal within 1 (one) hour from the moment of delivery of the goods to the consumer, in case the original packaging and integrity of the goods are not damaged and pay the costs.
(2) The right of refusal under para. 1 don’t applies in the following cases:
1. for delivery of goods made according to order of the user or according to his individual requirements;
2. for delivery of goods which due to their nature may deteriorate in quality or have a short shelf life;
3. for delivery of sealed goods, which are printed after their delivery and cannot be returned due to considerations related to hygiene or protection of health;
4. for delivery of goods which after having been delivered and by their nature mixed with other goods, from which cannot be separated;
5. for delivery of sealed sound or video recordings or sealed computer software that are printed after delivery;
6. for delivery of newspapers, periodicals publications or magazines except for subscription contracts for the supply of such publications;
(3) When the PROVIDER in the www.cbd-bulgaria.com platform has not fulfilled its obligations to provide information, defined in the Consumer Protection Act, the CONSUMER has the right to withdraw from the concluded contract within a period of up to one year and 14 (fourteen) days from the date of receipt of the goods. When the information is provided to the user within the opt-out period, the same begins to run from the date of its provision. The USER has the right to make the opt-out statement under this article directly to the PROVIDER through the single contract cancellation form, available on the website of the SUPPLIER in the www.cbd-bulgaria.com platform at Appendix No. 1 to these general terms and conditions.
(4) When the CONSUMER has exercised his right of withdrawal from the distance contract or the off-premises contract, the SUPPLIER reimburses all sums received from the user, including delivery costs, without undue delay and no later than 14 (fourteen) days from the date on which he was notified of the user’s decision to withdraw from the contract. The PROVIDER refunds the amounts received using the same means of payment used by the USER in the initial transaction, unless the USER has expressed his express consent to use another means of payment and provided that this does not involve costs for the USER.
(5) When exercising the right of refusal, the costs of returning the delivered goods are deducted from the amounts for recovery under para. 4, except in cases where the USER organizes the return of the goods himself and at his own expense. THE SUPPLIER has no obligation to reimburse the additional costs of delivery of the goods when the consumer has expressly chosen a method of delivery of the goods other than the cheapest type standard shipping offered by the SUPPLIER.
(6) THE USER undertakes to store the received from the PROVIDER in the platform goods and to ensure the preservation of their quality and safety by during the term under para. 1.
(7) THE USER can exercise his right to withdraw from the contract with the SUPPLIER by making a written statement to the SUPPLIER via the standard contract withdrawal form available at Appendix #1 to these General Terms and Conditions.
(8) When THE SUPPLIER in the platform … did not offer to collect the goods himself, he can keep the payment of the sums to the USER while does not receive the goods or until THE USER did not provide proof that he sent the goods back, depending on whichever happened first.
Art. 20. (1) Delivery time of the product is determined for each product separately when concluding the contract with the user through the website of the PROVIDER c the platform www.cbd-bulgaria.com.
(2) If the PROVIDER on the www.cbd-bulgaria.com platform cannot fulfill the contract because of this, that he does not have the ordered goods, he is obliged to notify the USER about this and to refund the paid from it sums.
Art. 21. In case of concluding a contract for sale of goods that contain alcohol and when ordering spirits, the USER declares that he is of legal age 18 years.
XII. PERFORMANCE OF AGREEMENT
Art. 22. (1) THE SUPPLIER in the www.cbd-bulgaria.com platform can organize the delivery and delivery of the goods to the USER by a relevant courier within the period specified upon conclusion of the contract.
(2) If the term under para. 1 is not explicit agreed between the parties at the conclusion of the contract, the SUPPLIER arranges delivery and handover within a reasonable time. If SUPPLIER fails to arrange the delivery within the specified period, the same is obliged to notify the USER in advance.
(3) If the USER is not present at the specified delivery address in the selected from it time range:
1. THE SUPPLIER makes the delivery in another, convenient for the SUPPLIER hour, as the USER must pay extra to the courier for delivery.
2. If the USER specifies a next day for delivery, the SUPPLIER does not guarantee the excellent quality of the products.
(4) When refusing an order by the USER, which was paid through online payment method, the following procedures apply:
1. If the order is refused before it is started the execution of the order, the total amount of the order will be reimbursed by the SUPPLIER.
2. If the order is refused by the USER after starting the execution y, the corresponding amount in BGN will be deducted from the amount of the cover order of costs and lost profits of the SUPPLIER and the remaining amount will be refunded.
Art. 23. (1) USER must inspect the goods at the time of delivery and handover and if it does not meet the requirements yes notify the SUPPLIER of this immediately in the platform www.cbd-bulgaria.com.
(2) If the USER does not notify the PROVIDER in the platform www.cbd-bulgaria.com according to para. 1 the goods are considered to be approved as conforming to the requirements, except for hidden defects.
Art. 24. THE SUPPLIER in the platform www.cbd-bulgaria.com does not undertake to provide the necessary service for the goods.
Art. 25. (1) For the unsettled c this section cases apply the rules of the commercial sale defined in The Commercial Law, the Food Law and the Consumer Protection Law.
XIII. DELIVERY
Delivery is made with courier companies Speedy and Econt. Orders placed before 16:00 on a working day are delivered to a courier on the same day. Orders placed after 4:00 p.m. or on a holiday are delivered to a courier on the first following working day.
Delivery is express and is completed in one day. Exceptions are most villages and some cities that are served according to the schedule of the courier company.
The delivery price is fixed and approximate, as it may vary according to the general conditions and tariffs of the courier companies:
BGN 4.00 + 2.5% cash on delivery fee delivery with Speedy to a Speedy office
BGN 7.00 + 2.5% cash on delivery fee delivery with Speedy (to the customer’s address)
BGN 7.00 + 2.45% cash on delivery fee delivery with Econt (to Econt office)
BGN 7.00 + 2.45% cash on delivery fee delivery with Econt (to the customer’s address)
+2.5% cash on delivery fee.
Free delivery on orders over BGN 100. (to the desired Speedy/Econt courier office or customer’s door-to-door address).
SI BI DI Bulgaria EOOD is not responsible for delayed deliveries due to the fault of the courier service under force majeure circumstances. Delays are usually experienced during major sales (Black Friday, Christmas sales, etc.) and public holidays.
XIV. RIGHT AND OBLIGATIONS OF THE PARTIES
Rights and obligations of www.cbd-bulgaria.com
Art. 26. (1) THE SUPPLIER undertakes to take care of a good merchant in carrying out his business.
(2) THE SUPPLIER undertakes to comply with the obligations under the terms and conditions of these General Terms and Conditions.
(3) THE SUPPLIER is entitled to receive the price of the goods sold by him.
(4) Successful the completed user registration or submitted order request by the USER does not obligate the SUPPLIED to provide the products (goods) subject to these General Terms and Conditions.
(5) In the event that the USER violates an intellectual property right of the PROVIDER and on the content contained in the electronic page objects of intellectual property, PROVIDER has the right to disable or delete the User name and Password to access the user profile of USER.
(6) If the USER uses www.cbd-bulgaria.com to distribute commercial or other information with a commercial purpose without the express permission of www.cbd-bulgaria.com, the PROVIDER has the right to disable or delete the Username and Password for access to the user profile of the USER.
(7) If the USER uses www.cbd-bulgaria.com to distribute information not permitted by law, the PROVIDER< /strong> has the right to disable or delete the Username and Password for access to the user profile of the USER. In these cases, the PROVIDER has the right to seek compensation from the USER for all damages suffered.
(8) www.cbd-bulgaria.com has right to install cookies on the computers of the Registered User (cookies). The latter are small text files that are saved from the Internet page through the Internet server on the hard disk of The registered user and enable recovery of information about The registered user, identifying him before the system of www.cbd-bulgaria.com.
(9) www.cbd-bulgaria.com not liable in case of default of its obligations under these General Terms and Conditions, in the event of force majeure or other circumstances that have not occurred through his fault and beyond his control, which could not reasonably have been provided for. Impossibility of delivery is considered force majeure goods to the SUPPLIER from third countries and partners, which impossibility is a consequence of force majeure circumstances. Circumstances of force majeure are considered to be war, fire, natural disasters, general strike, major accidents, government measures, legislative measures, changes in the regulation and terms of trade with foreign countries and others similar.
(10) THE SUPPLIER is not responsible for pecuniary or non-pecuniary damages expressed in lost profits or suffered damages caused to the USER in the process of using or not using www.cbd-bulgaria.com and concluding sales contracts with the SUPPLIED.
(11) THE PROVIDER is not responsible for the time during which the platform was not available due to force majeure.
(12) THE SUPPLIER is not responsible for damages from comments, opinions and publications under the products, the news and articles on the platform www.cbd-bulgaria.com.
(13) THE SUPPLIER is not responsible in case of overcoming the security measures of the technical equipment and this resulted in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(14) THE SUPPLIER is not responsible in case of concluding a contract of sale, providing access to information, loss or change of data occurred as a result of the false identification of a third party who impersonates the USER, if the circumstances that person may be judged to be the USER.
Rights and obligations of the USER
Art. 27. (1) THE USER has the right to access and correct his personal data provided at filling in an electronic application form (form) for registration, p exception to Username.
(2) With the publication of opinions, materials and content by the USER under any to be a form of the site, the USER grants www.cbd-bulgaria.com the right to use, record, store, distribute publicly in Internet, including offering access to an unlimited number of persons to them without remuneration is due for this.
(3) In case the opinions provided by the USER, content and materials includes objects of intellectual property, USER declares that it is holder of the relevant intellectual property rights over them or has the right to use the relevant materials in the manner specified in these General terms, including the right to grant the use of the relevant materials, having acquired this right on a legal, contractual or other legal basis, and that the placement of this content on www.cbd-bulgaria.com and its use in Compliance with these General Terms and Conditions does not violate intellectual property rights property, personal or other rights of third parties. In case of violation of such rights, www.cbd-bulgaria.com bears no responsibility and fully dissociates itself from them.
(4) USER agrees that for the provision of the materials and for the assignment of copyright for them no remuneration is owed to him. www.cbd-bulgaria.com does not owe compensation for the use of the content by third parties.
(5) If the USER violates any of his obligations under these General Terms and Conditions, the USER bears full and overall responsibility according to the applicable Bulgarian legislation.
(6) The USER is responsible for all damages caused to the PROVIDER as a result of incomplete, inaccurate, false or fraudulent information.
(7) The USER agrees to pay the price and receive the goods requested by him.
XV. PROTECTION OF PERSONAL DATA
Art. 28. (1) THE PROVIDER in the www.cbd-bulgaria.com platform takes measures to protect the personal data of USER according to the Law on personal data protection and the General Regulation on the Protection of Personal Data 2016/679.
(2) For security reasons of personal data of USERS, PROVIDER in the platform ….. will send the data only to the e-mail address that was specified by USERS at the time of the registration.
(3) THE SUPPLIER in the platform www.cbd-bulgaria.com has the right to store data in the final communication device of the REcipient, unless the latter expressly expressed his disagreement about it.
(4) THE USER or THE USER (without registration) agrees that the PROVIDER on the platform www.cbd-bulgaria.com has the right to collect, store and process data on the behavior of the USER or USER (without registration) when using the electronic shop of the SUPPLIER on the platform www.cbd-bulgaria.com.
(5) www.cbd-bulgaria.com processes personal data of its customers in accordance with Privacy Policy, which is integral part of the General Conditions.
Art. 29. (1) At any time, the PROVIDER in the www.cbd-bulgaria.com platform has the right to requires the USER to legitimize and certify the credibility of each of the announced at the time of the registration circumstances and personal data.
(2) In the event that for some reason the USER has forgotten or lost your username and password,THE SUPPLIER of the platform www.cbd-bulgaria.com has right to apply the announced “Procedure for lost or forgotten names and passwords”, available at: https://www.cbd-bulgaria.com/moyat-profil/ (link to the directory on the site) > login > forgot password.
XVI. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS
Art. 30. (1) The present general conditions may be amended by SUPPLIEDA of the www.cbd-bulgaria.com platform, for which the latter will notify all registered USERS in an appropriate manner.
(2) THE SUPPLIER in the platform www.cbd-bulgaria.com and USERS agree that any addition and amendment of these general terms and conditions will be effective against the USER in one of the following cases:
1. after being expressly notified by SUPPLIERA on the www.cbd-bulgaria.com platform > and if the USER does not state in the 14-day period given to him to reject them; or
2. after their publication on the website of SUPPLIERA on the www.cbd-bulgaria.com platform strong> and if the USER does not state within 14 days of their publication that they reject;
3. with its express acceptance by the USER through his profile on the site of PROVIDERA in the platform www.cbd-bulgaria.com.
(3) THE USER agrees that all statements of SUPPLIEDA on the www.cbd-bulgaria.com platform, in connection with the amendment of these general conditions will be sent to the e-mail address mail specified by the USER, at the registration. THE USER is agrees that e-mails sent under the order of this article is not need to be signed with an electronic signature to be effective against him.
Art. 31. THE SUPPLIER publishes these general terms and conditions at https://www.cbd-bulgaria.com/general-terms/ together with all additions and amendments thereto.
XVII. PERSONAL DATA AND PRIVACY
Art. 31. (1) THE SUPPLIER SI BI DI Bulgaria EOOD, EIK 205541894, owner of the platform www.cbd-bulgaria.com, is the administrator of personal data, registered under the Personal Data Protection Act.
(2) THE PROVIDER takes due care and is responsible for protecting the information about the USER that has become his known on the occasion of providing the products – subject to these General conditions, except in cases of force majeure, fortuitous event or malicious acts of third parties.
(3) The PROVIDER undertakes not to disclose any personal information about the USER and not provides the collected information to third parties – government bodies, commercial companies, individuals and others, except in cases where:
A) has received the express consent of the USER at the registration or at a later time;
B) the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information in compliance with the legally established procedures;
C) other cases specified in the law.
(4) In the electronic application form filled in by the USER upon registration and/or upon placing an order, the SUPPLIER indicates the mandatory or voluntary nature of providing the data and the consequences of a refusal to provide them. By completing the the electronic application form USER agrees that his information will be processed in the prescribed order.
(5) The PROVIDER has the right to collect and use information about its USERS when the individuals register as a Registered User or place an order. the information, by which the person can be identified, may include first name, last name, date of birth, gender, as well as any other information that the person provides voluntarily at registration. The information includes any other that the USERT enters, uses or provides when requesting, receiving or using goods through www.cbd-bulgaria.com (to the extent applicable), participating in promotions, raffles and contests, completing questionnaires maps, questionnaires, forms and more.
(6) THE PROVIDER may provide the collected statistical information on the attendance of the site of advertisers/advertising agencies and third parties who keep statistics about clicks on their advertising banners and links, to prepare internal statistics, as well as for direct marketing purposes (yours and theirs partners).
(7) By accepting these General Terms and Conditions, the USER agrees to the processing of his personal data for the purposes of direct marketing. USERT has the right to object to the processing of his personal data for the purposes of direct marketing, such as send a written message to the indicated contact email.
XVIII. TERMINATION
Art. 32. (1) The relationship between the parties shall also be terminated upon the occurrence of any of the circumstances provided for in these General Terms and Conditions, as well as in the following circumstances circumstances:
A) suspension of the activity of the SUPPLIER or termination the maintenance of www.cbd-bulgaria.com;
B) unilaterally by SUPPLIED with the suspension of access to the website of the USER, in full according to discretion of the SUPPLIER;
C) automatically with the voluntary deregistration of the USER from the website www.cbd-bulgaria.com;
D) mutual consent of the parties to the termination;
E) other cases provided for in these General Terms and Conditions;
F) other cases provided for by law.
(2) Upon termination of the legal relationship between the USER and the PROVIDER, www.cbd-bulgaria.com has the right yes deactivates the User Profile of the USER.
XIX. OTHER TERMS
Art. 33. (1) USER and PROVIDER in the platform www.cbd-bulgaria.com undertake to protect each other’s rights and legitimate interests, as well as protect commercial ones are secrets that became their knowledge in the process of executing the contract and these common ones conditions.
(2) THE USER and THE SUPPLIER are bound by time and after the expiration of the contract period, not to make publicly available written or oral correspondence between them. For public domain can be considers the publication of correspondence in print and electronic media, the Internet forums, personal or public websites, etc.
Art. 34. In case of conflict between these general terms and conditions in a special contract between the SUPPLIER in the platform www.cbd-bulgaria.com and the USER, the clauses of the special contract shall prevail.
APPLICABLE RIGHT
Art. 33. (1) Any potential dispute between the SUPPLIER, owner of www.cbd-bulgaria.com, and USERS shall be resolved by mutual agreement.
(2) USER has the right to refer all disputes with the SUPPLIED regarding the performance of this contract to the platform for an alternative ADR available at https://webgate.ec.europa.eu/odr/main/?event=main.home.show. In case of failure to reach an agreement to resolve the dispute out of court, the parties may refer the dispute for resolution by the competent Bulgarian courts and The Consumer Protection Commission.
Art. 37. These general terms and conditions enter into force for all USERS on 04/15/2019.
XX. OTHER PROVISIONS
The written form is considered to be fulfilled by sending a message to e-mail office@cbd-bulgaria.com, insofar as the statement is technically recorded in a manner , which enables it to be reproduced.
The parties agree that in the event that any of the clauses (or several of the clauses) under these General Terms and Conditions proves to be invalid, this shall not apply invalidity of the contract, of other clauses or its parts. The invalid clause will be replaced by the mandatory norms of the law or the established practice.
Supervisory authorities:
(1) Personal Data Protection Commission
Address: Sofia, “Prof. Tsvetan Lazarov” #2,
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg a>
Website: www.cpdp.bg
(2) Consumer Protection Commission
Address: 1000 Sofia, Slaveykov square #4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
In case of disagreement on the part of the USER with these TOS, www.cbd-bulgaria.com
refuses to provide access to the products offered by the site, however
party in legal relations with the respective user.
Appendix 1
WITHDRAWAL FORM
From …………………………………………………………………………………………………………………….,
EGN …………………………………
(three names)
Shipping address: ……………………………….………………………………………………………………………………………
Email: …………………………………………………………………………………….……….
Phone: ………………………………………………………………
Date and order number and Invoice: …………………………….………………………………………………………………………………
Order value
………………………………………………………………………………………………………………………………
Reason for return:
…………………………………………………………………………………………………………………….
Bank account for the return of the paid amount:
Bank ……………………………….……………….., IBAN ………………………….…, account
……………………………………………………………………………………………………………………,
opened in the name of .……………………………………………………………………………………
I hereby agree to the paid by to me the sale price to be returned to me by bank transfer on the above-mentioned by me bank account.
User: ……………………………………. (signature)
Appendix 2
CLAIM REQUEST
From …………………………………………………………………………………………………………………….,
EGN …………………………………
(three names)
Shipping address: ………………………………………………………………………………………………………………………………
E-mail: …………………………………………………………………………………….……….
Phone: ………………………………………………………………
Date and order number and Invoice: …………………………….………………………………………………………………………………
Order value
………………………………………………………………………………………………………………………………
A description of the discrepancy: ……………………………………………………………………………………………………………………………… …………… ……………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………… ……………………………………………………..
Bank account (in case of return of the amount paid): Bank ………………………………………….., IBAN ……………………………….…, account ……………………………………………………………………………………………………,
opened in the name of …………………………………………………………………………………………………………………………
I hereby agree to the paid by to me the sale price to be returned to me by bank transfer on the above-mentioned by me bank account.
User: ……………………………………. (signature)
Last update of these General Terms and Conditions: 20.05.2019